Ever wondered what goes into making our podcast? To celebrate International Podcast Day 2024 we’re revealing five...
5 behind the scenes reveals from the FMSS podcast
First published on LinkedIn, Sarah Marin talks about what's involved in a special administration.
FMSS's work on special administrations
Richard Freeston Clough, Communications and Stakeholder Business Partner, speaks to Fair by Design Director Martin...
Fortnightly financial #42 Martin Coppack
What can you do if you disagree with our decision about your compensation claim? Being able to appeal is an important...
#41 Mini-pod: Appealing an FMSS decision
Customer stories
I got £85k back for unsuitable investment advice
Geoff* took advice to transfer his pension into a self-invested personal pension (SIPP) but was shocked to find out the SIPP firm had gone bust a few years later.
I got £17k back after my pension operator went into liquidation
Janet* took advice to transfer her pension into a self-invested personal pension (SIPP) but when the SIPP operator failed, she turned to FMSS for help.
I lost money when my investment was matured too early
James* lost money when a wealth management firm matured his investment too early. Here’s how he claimed with FMSS and got his money back.
My financial provider disappeared, putting over £40k at risk
After transferring her existing pension into a self-invested personal pension, Nicole*’s investments started performing poorly and she couldn’t reach her provider.
Fraud & scams
What if you're a victim?
There are many signs of fraud, with some more obvious than others. But what should you do if you think you've been scammed or are a victim of online fraud?
Latest financial scams and frauds
At FMSS we see scams on a weekly basis - here's what to watch out for currently.
The worrying rise in online financial scams
We are passionate about preventing consumer harm at FMSS. Here is an update on what we are doing to tackle a growing and particularly toxic threat to consumers: scams.
The ongoing fight against scams
Sarah Marin talks about the challenges FMSS faces in preventing and reporting scams and why we’re keen to continue collaborating on scam prevention in 2022.
FMSS news
5 behind the scenes reveals from the FMSS podcast
To celebrate International Podcast Day 2024 we’re revealing five things you probably don’t know about what goes on behind the scenes of making our podcast.
FMSS's work on special administrations
First published on LinkedIn, Sarah Marin talks about what's involved in a special administration.
Fortnightly financial #42 Martin Coppack
Richard Freeston Clough, Communications and Stakeholder Business Partner, speaks to Fair by design Director Martin Coppack, about the importance of financial inclusion.
Fortnightly financial #41 Matt Phillips
Conor Richards, Communications and Stakeholder Business Partner, speaks to FMSS Head of Readiness Matt Phillips about what his role involves, the importance of collaborating with key financial stakeholders, and more.
Podcasts
#41 Mini-pod: Appealing an FMSS decision
Being able to appeal is an important part of a fair claims service - listen to this episode to learn more about how our appeals process works.
#40 Can I claim compensation for my small business, limited company or charity?
The short answer is: potentially, yes! In this episode we’re talking all about our protection for small businesses, limited companies and charities.
#39 Mini-pod: What to prepare before you claim
Find out what to prepare before you submit your claim to FMSS. Knowing what to expect and prepare will help make your claim application as smooth as possible.
Protection
Five things to consider about cryptoassets
Before investing in cryptoassets, including cryptocurrencies like Bitcoin or Litecoin, consider these five things...
How much is your annual 'peace of mind' bill?
Can you insure your insurance? And if so, how much would that financial peace of mind cost? You may be surprised to learn that the answer is actually ‘nothing’.
What's crowdfunding? What are the risks?
Crowdfunding sites enable small businesses to raise funds from investors. Learn more about the types of crowdfunding and the risks that are involved.
Mini-bonds – should you invest?
Find out about mini-bonds, the risk they carry, and how to keep your money safe.
Technology
Technology is a key part of FMSS’s plans to improve the experience for customers
FMSS uses technology to optimise our ways of working through our people, processes and technology to deliver the best results for our customers in the most cost-efficient way.
Technology is at the heart of FMSS’s plans to improve our customer experience
At FMSS we’ve put technology at the heart of our plans to improve our customer experience as we adapt to the changing nature of the claims we’re receiving from customers.
Crypto assets - wild west finance or a force for good?
In this extract from a recent article, FMSS’ Chief Data, Intelligence and Technology Officer, Sabah Carter looks at the debate going on in the crypto space, which has intensified in recent weeks
Ready, debt, go: using automation to help our debt management customers
Determined to go the extra mile for our customers, we created an innovative new automation tool that saved nearly two years for our first debt management customers.